FAQ
Good questions.
Everything about the shirts, sizing, shipping and exchanges. Still stuck? Email allthings@jackwooster.us.
The shirts
What is a Brick Shirt?
A vintage Brooks Brothers or Ralph Lauren button-down, hand printed with our dog in our Miami studio. The original label is listed on every product page.
Is every shirt really one of one?
Yes. Every print comes out different, so no two shirts are the same.
Will a sold-out shirt come back?
No. Once it's sold, it's never coming back.
What condition are the shirts in?
Every shirt is vintage, so they may contain small flaws. That's part of the character of a shirt with a past.
How do I care for it?
Wash cold, inside out, and air dry. That keeps the print sharp.
Sizing
How do I know it will fit?
Vintage sizes vary by brand and era, so go by the measurements on each product page: pit to pit (width) and high point shoulder (length), measured flat. Compare them to a shirt you already own.
Can you measure something else for me?
Yes. Email us with the shirt's name and what you'd like measured.
Orders & shipping
When will my order ship?
Within 2–4 business days.
How much is shipping?
Free in the US, arriving in 3–5 business days. International orders ship for the rate shown at checkout and arrive in 5–8 business days.
What payment do you accept?
Visa, Mastercard, Amex, Apple Pay, Google Pay and Shop Pay.
Can I change or cancel my order?
Orders can't be changed once placed. Wait for your shirt to arrive, then email us and we'll sort it out.
Exchanges
Can I return my shirt?
We don't offer refunds, but we do exchanges. Email us within 14 days of delivery, send the shirt back unworn (return shipping is on you), and pick another available piece or take store credit.
My shirt arrived damaged.
Email us within 7 days of delivery with photos and we'll make it right.
Drops & custom
When is the next drop?
Join the list and you'll get first access, 3 hours before everyone else.
Do you do custom work?
Email us at allthings@jackwooster.us with what you have in mind.